Shipping policy
This Shipping policy is applicable for orders from the United Kingdom. This policy is intended to ensure that you are fully aware of our shipping policies and procedures. By placing an order at this store, you agree to the guidelines contained herein.
SHIPPING COST :
- Standard Shipping : Shipping charge £5.99
TRANSIT, HANDLING AND ORDER CUT OFF TIME
- Generally, shipments are in transit for 3 to 4 days
- Order handling time is 1 to 2 business days
- The Delivery time is 4 to 6 days
- Order cut-off time will be 03:00 PM UK (GMT)
Carrier & Tracking Information:
We use Royal Mail as our shipping career. Once your order has been shipped, you will receive a shipping confirmation email with your tracking number. This tracking number will be activated within 24 hours. You can easily track your Order here.
Change of Address:
If you need to update your shipping address, please contact us at hello@wikopets.co.uk or call us at +44 7940 258238 (WhatsApp) within 24 hours of placing your order. Please note that we cannot change the shipping address once your order is in transit.
Customer Support:
We’re here to assist you! Reach out to us during the following hours:
Operating Hours: Monday - Friday: 9:00 am - 6:00 pm UK (GMT)
Contact Us:
Phone: +44 7940 258238 (WhatsApp )
Available Monday to Friday 09:00 AM – 06:00 PM (GMT 00:00) London Standard Time
Email: For any questions or inquiries, email us hello@wikopets.co.uk
We strive to respond to emails within 24 hours during business days.
Notes:
Delivery times may vary due to external factors such as public holidays, weather conditions, or courier delays.
